Frequently Asked Questions

Ordering

You can place an order using our website, call us at 0887 790 979, or contact us by email at welcome@pure-goods.com.

Yes, you must be 18 years or older to order wine from our website. By ordering wine from our website, you declare that you are 18 years or older and that the contact person for delivery is also of legal age.

We process all orders received by 5:00 PM on a working day and hand them over to the courier on the same day. Orders received after 5:00 PM will be processed and handed over to the courier on the first working day after the order was placed.

Payment

You can pay for a product using one of the following methods: cash on delivery, bank transfer, or credit/debit card.

You can pay in cash to the courier at the moment of order delivery.

You can pay via online banking or at a bank teller, by transferring the amount due for your order to the account listed below. When making the payment, you must enter your order number and your name as the payment reason.
IBAN: BG93IABG74901001795101
Account Holder: PURE GOODS PARTNERS LTD
Address: Sofia, Lozenets District, James Bourchier, 116, 5th floor

You can pay for a product with both a debit and a credit card. We accept the following credit and debit cards: VISA & MasterCard.

It usually takes 1-2 business days for the transfer to clear. For international payments, it might take longer. Once we receive your payment, we'll immediately prepare and dispatch your order. The delivery time after dispatch will be as specified during your order placement.

For every order you place, you'll receive an invoice from us. If you'd like an invoice issued to a legal entity, please include the legal entity's details in the order notes. You can receive your invoice electronically via email when purchasing products online, or by courier, included in your order package.

Delivery

Yes we ship across the entire country?

No, we do not currently deliver outside of Bulgaria.

The courier company we work with is Econt.

Standard delivery is free for orders over 200 BGN, which is borne by the seller. For orders under 200 BGN, the delivery price is determined by the current courier prices based on the type of delivery and the weight of the shipment. The specific delivery price is calculated automatically upon completion of an order.

The delivery time after shipment is the one mentioned at the time of ordering.

You can track the status of your shipment using the number on the waybill it is on, by calling our phone number 0887 790 979 or by calling the relevant courier company making the delivery.

We do not deliver on Sundays and public holidays.

Return and Exchange

Yes, you can return a product purchased from us within 14 days, provided that the integrity of its packaging is not damaged.

Returning a product purchased from us is done by filling out the form below and returning the product along with it to the office address to which the shipment was sent.

The refund for the returned product will be made within 14 days from the date of receipt of the returned shipment. The refund will be made to the bank account you specified in the product return form.
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