Privacy Policy

We, at Pure Goods Partners Ltd., highly value your privacy and the trust you place in us. This privacy policy ("Politics“ or „Privacy Policy") provides you with information about how we process your personal data when and in connection with the use of the services provided through the site www.pure-goods.com („The site"), as well as the rights you have in this regard.

PERSONAL DATA ADMINISTRATOR

The personal data controller for the information you provide or we collect under this Privacy Policy is: "Pure Goods Partners" Ltd., UIC 207582886 ("Administrator“ or „The company"), with registered office and management address: Sofia, 116 James Boucher Blvd., fl. 5, apt. 17.

You can contact us in the following way:

• Correspondence address: Sofia, 116 James Boucher Blvd., 5th floor, apt. 17
• Email: office@pure-goods.com
  
  PERSONAL DATA

What is personal data?

Personal data is any information relating to an identified or identifiable natural person. Various pieces of information, put together that can lead to the identification of a specific individual, also constitute personal data.

What personal data do we collect? 

Data provided by you:

We collect the following information that you provide to us through

Registering on the Site and filling out a user profile

• E-mail address
• First and last name
• Delivery address
• Billing Adress

  Placing an order through the Site

• First and last name
• Phone number
• E-mail address
• Delivery address
• Billing Adress

  The contact form on our Site:

• Name
• E-mail address
• Other information you may choose to provide to us when you contact us.

Information we collect from third parties

We may receive information about you from other sources. We may add this information to the information we have already collected from you through our services to improve them.

Such sources may include: businesses with whom we offer co-branded services or engage in joint marketing activities; and/or publicly available sources and data providers from whom we obtain data to confirm or supplement the information we have.

Links to privacy policies of third parties – service providers used by the Site: 

• Google Analytics
• Facebook SDK

PURPOSES AND BASIS FOR PROCESSING. STORAGE PERIODS

To the extent permitted by law, we use your personal data for the following purposes: 

• To the extent permitted by law, we use your personal data for the following purposes:

To the extent permitted by law, we use your personal data for the following purposes:

– conclusion of a distance contract, execution and processing of an order, including, but not limited to, acceptance, validation, delivery of goods, processing of refusals and complaints;

– resolving supply-related problems;

– providing support, including answering your questions regarding your orders and the services provided on the Site.

Foundation:: The processing of your data for these purposes is in most cases necessary for the conclusion and performance of a contract between you and the Administrator (Art. 6, para. 1, b) of the General Data Protection Regulation, the so-called GDPR). In addition, the fulfillment of these purposes requires processing in accordance with applicable law, including tax and accounting legislation (Art. 6, para. 1, c) of the GDPR).

Storage periods: As a rule, we store your personal data for as long as you have an account on the Site or for the period of placing an order as a "guest". Data provided for placing orders is stored for a period of 5 years from the completion (delivery of the relevant goods) of the order, unless a shorter or longer period is required by law. Data processed for accounting purposes is stored for the periods specified in the relevant legislation, as may be amended from time to time.

• Answering your questions

Foundation:your explicit consent to communicate (Art. 6, para. 1, b. "a" GDPR).

Storage periods:in case personal data is collected only for the purpose of making contact, it is stored until the relevant communication is completed, unless applicable law requires otherwise.

• Improving our services

We would like to always offer you the best experience using the Site's services. For this purpose, we may use certain information about your user behavior, invite you to complete satisfaction surveys after completing registration or conducted directly or through partners, market research and other studies, and send you educational emails. Educational emails contain instructions, tips or perhaps information about advanced features of the Site. The purpose of these communications is to streamline the work of the end user. Educational emails never include marketing messages.

Reason: We base these activities on our legitimate interests.(Art. 6, para. 1, b. "f" GDPR)when conducting business activities, always ensuring that your fundamental rights and freedoms are unaffected. (чл. 6, ал. 1, б. „е“ GDPR) при извършване на стопанска дейност като винаги се грижим за това вашите основни права и свободи да бъдат незасегнати.

Storage periods:: up to 6 months after closing an account or placing an order as a "guest".

• For direct marketing 

Foundation:We require your prior explicit consent to send you various marketing messages, e.g. newsletters, surveys. 

You can change your mind and withdraw your consent at any time by:

– you use the “Unsubscribe” link in the messages you receive from us; or 

– contact us using the contact details above.

Storage periods: до момента на оттегляне на съгласието от ваша страна.

• Protecting our legitimate interests

There may be times when we use or share information to protect our rights and business. These may include:

• measures to protect the Site and Site users against cyber attacks;
• measures to prevent and detect fraud attempts, including the transmission of information to competent public authorities;
• measures to manage various other risks.

Reason: The main basis for these types of processing is our legitimate interests related to the protection of our commercial activity, with the proviso that we ensure that all measures taken by us ensure a balance between our interests and your fundamental rights and freedoms.

Furthermore, in some cases, our processing is based on legal provisions such as the obligation to protect goods and values ​​provided for by applicable legislation in this regard.

Storage periods:: in accordance with the relevant legal provisions.

SENSITIVE DATA AND DATA OF MINORS AND JUVENILE PERSONS

We ask that you do not send us or disclose any sensitive personal data (for example, information relating to racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal background or trade union membership) on or through the Site or otherwise.

The company does not collect data from persons under 16 years of age, except with the express consent of their parent or legal representative.

HOW WE MAY DISCLOSE PERSONAL DATA 

To the extent permitted by applicable law and to fulfill the purposes for which it is collected, your personal data may be disclosed:

• to third-party service providers, such as accounting, shipping, payment services, website hosting, data analysis, infrastructure provision, IT services, email delivery services and others, in order to be able to provide their services;
• to a third party, in the event of a reorganization, merger, sale, joint venture, transfer or other disposition of all or a portion of our business, assets or interests (including in connection with any bankruptcy or similar proceedings).
• when we believe it is necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our Policy; (e) to protect our operations or those of any of our affiliates and subsidiaries; (f) to protect our rights, privacy, safety or property and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages we may incur.

CONSUMER RIGHTS

Access to your personal data

You have the right to review, amend or delete the personal data we hold about you. To request access, please send an email to office@pure-goods.com. We will provide the information free of charge and within one month, unless the request is unfounded, excessive or repetitive, in which case we reserve the right to charge a proportionate administrative fee or refuse.

Correction of personal data

If any of the information we hold about you is inaccurate or incomplete, you can ask us to correct or complete it at any time.

Your right to erasure or to be forgotten

You can ask us to delete your personal data, but only if:

• they are no longer necessary for the purposes for which they were collected; or
• you have withdrawn your consent (if the data processing is based solely on consent); or
• you exercise a legitimate right to object; or
• you exercise a legitimate right to object; or
• there is a legal obligation in this regard.

We are not obliged to comply with your request to delete your personal data if the processing is required:

• to comply with a legal obligation; or
• to establish, exercise or defend a legal claim.

There are certain other circumstances in which we are not required to comply with your request to delete data, although these are also the most likely circumstances in which we may deny your request.

To request deletion of your personal information, contact us at office@pure-goods.com using the email address we hold for you or otherwise proving your identity.

Please note that the process of deleting data and deleting the account on the Site with all data and documents associated with it is an irreversible process.

Restriction of data processing

You can ask us to restrict the processing of your personal data, but only if:

• their accuracy is disputed (see the data correction section) so that we can verify their accuracy; or
• the processing is unlawful but you do not want the data to be erased; or
• they are no longer necessary for the purposes for which they were collected, but we still need them to establish, exercise or defend a legal claim; or
• You have already exercised your right to object and are checking whether the dominance of our rights still exists.

We may continue to use your personal data as a result of a restriction request:

• if we have your consent; or
• to establish, exercise or defend a legal claim; or
• to protect the rights of the owner of the Site or another natural or legal person.

Data portability

You can ask us to provide your personal data in a structured, commonly used and machine-readable format or you can request that it be directly “ported” to another data controller, but only if:

• the processing is based on your consent or on the conclusion of a contract with you; and
• the processing is carried out by automatic means.

Right to object

You may object at any time, on grounds relating to your particular situation, to the processing of your personal data based on our legitimate interests if you consider that your fundamental rights and freedoms override these interests.

In addition, you can object at any time to the processing of your data for direct marketing purposes by following the instructions in the email we send you or by sending us a message to one of the correspondence addresses above.

Making automatic decisions

The administrator does not carry out profiling or automated individual decision-making.

Right to lodge a complaint with the local supervisory authority

If you believe that we are processing your personal data in an unlawful manner, you can contact us at office@pure-goods.com..

You have the right to lodge a complaint with your local supervisory authority regarding the processing of your personal data. 

You have the right to lodge a complaint with your local supervisory authority regarding the processing of your personal data.

Personal Data Protection Commission

Bulgaria, Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.

Phone: +359 2 915 35 18 359 2 915 35 18

E-mail: kzld@cpdp.bg

OTHER INFORMATION

Other information we may collect

“Other information” is any information that does not reveal your specific identity, such as:

• browser and device information, operator, internet connection
• server log information and Site log files
• information collected through cookies, pixel tags and other technologies
• demographic information and other information provided by you
• location information

We may use and disclose Other Information for any purpose, except as required to do otherwise by applicable law. If we are required to treat Other Information as personal data by applicable law, then we may use and disclose Other Information for all purposes for which we use and disclose personal data.

DATA SECURITY METHODS

For the purpose of protecting the User's data against their unauthorized or accidental disclosure, we use reasonable and appropriate technical and organizational measures. Technical measures consist in the implementation of technologies that prevent unauthorized access to the User's data by third parties. For the purpose of maximum protection, we use encryption of the User's and end-users' data, including mainly passwords for entering the Site, communication on the Site and all data stored on servers. Organizational measures include a set of rules of conduct for our employees and are included in the Administrator's internal regulations, which, however, are considered confidential for security reasons. The Administrator undertakes to ensure that in the case of placement of servers in a data center managed by a third party, similar technical and organizational measures are also applied by such third party.

All data is stored only on servers located within the European Union.

TRANSFER OF PERSONAL DATA TO A THIRD COUNTRY OR INTERNATIONAL ORGANIZATION

The administrator does not transfer personal data to third countries outside the EU.

THIRD PARTY SITES

The Site may contain links to other websites, mobile applications and other online services operated by third parties. This Privacy Policy does not apply to, and we are not responsible for, the privacy, information or other practices of third parties, including third parties operating any site to which such sites contain a link. The inclusion of a link to the Site does not imply endorsement by us of the linked site.

We are also not responsible for the collection, use and disclosure policies and practices (including data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft or any other application developer, application provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to personal data that you disclose to other organizations through or in connection with our social media pages.

COOKIE POLICY

What are cookies?

Cookies are small text files that are stored on your computer or mobile device. They are widely used to make websites work or work better and more efficiently. They can do this because websites can read and write these files, allowing them to recognize you and remember important information that will make your use of the website more convenient (for example, by remembering your preference settings).

The site automatically identifies the user's IP address. An IP address is a number that is automatically assigned to the user's computer after connecting to the Internet. All such information is recorded in an activity file by the server, which allows subsequent data processing.

Why do we use cookies?

Cookies and similar technologies serve several purposes, which include:

Login & verification: As soon as a user uses a personal account to log in, an encrypted cookie file is stored on the user's device, which allows the user to navigate between pages of the Site without having to log in repeatedly. The user can also save the login information so that they do not have to log in each time they return to the site.

Редактиране: The administrator uses cookie files to adapt the content and information to the requirements of users to ensure user convenience on the website.

Marketing:The administrator uses cookie files to monitor its advertising campaigns and to monitor user requests, applications and coupons for discounts, promotions and contests.

Diagnostics:The administrator uses cookie files for the purpose of diagnosing and fixing technical problems reported by users or programmers that are related to IP addresses under the control of a specific web company or connection provider.

Analysis:The Administrator uses cookie files and other identifiers to collect data on the use and performance of the Site.

The Site may also contain third-party cookie files. This may be, for example, because we have authorized a third party to perform website analysis. The Administrator uses the following service providers:

Google Inc. (googleapis.com, google-analytics.com, google.com, google.bg, googleadservices.com, googletagmanager.com)

Mixpanel Inc. (mixpanel.com)

Facebook, Inc. (facebook.com, analytics.facebook.com, developers.facebook.com)

What cookies do we use?

We use the following types of cookies:

Cookie settings 

The majority of web browsers automatically accept cookies. However, it is possible to use controls that allow them to be blocked or removed. Thus, users of the Site have the right to set their browser in such a way as to prevent the use of cookies on their computer.

We use two types of cookies – persistent and single-session cookies. A persistent cookie file remains on your hard drive even after you close your browser. Persistent cookies can be used by your browser on subsequent visits to the Site. Persistent cookies can be removed. Single-session cookies are temporary and are deleted as soon as you close your browser.

Instructions for blocking or removing cookies in browsers can usually be found in the privacy policies or user manual documentation of individual browsers.

Protocol files

The user's browser automatically reports certain information each time the Site is displayed. When registering on or while browsing the Site, the servers automatically record certain information that the web browser sends each time the Site is visited. These server logs (so-called "log files") may contain information such as web request, IP address, Internet browser type, browser language, connecting/exiting sites and URLs, platform type, number of clicks, domain names, referring portals, number of pages viewed and the order of such pages, time spent on certain pages, etc.

CHANGES TO THE PRIVACY POLICY

We may modify this Policy at any time. The current version of the Privacy Policy is always available on the Site. We agree that changes may not be retroactive. We recommend that you check the Privacy Policy from time to time when using the Site.

Last updated on: [07.04.2024]